Return & Refund Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

At [Your Website Name], we want every customer to have a great shopping experience. This Return & Refund Policy explains how returns, exchanges, and refunds are handled on our marketplace.

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1. Returns Eligibility

Items may be eligible for return within [X days] of delivery. (e.g., 14 or 30 days – choose what fits your model)

To be eligible, items must be:

Unused, unworn, and in the same condition you received them.

In the original packaging with all tags, accessories, and manuals.

Certain products are not returnable, including:

Perishable goods (food, flowers, etc.)

Personal care products (cosmetics, hygiene items, etc.)

Digital products or downloadable software

Custom or personalized items

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2. Seller Responsibility

Since we operate a marketplace, each seller is responsible for managing their own returns and refunds. However:

All sellers must provide at least the minimum return window required by law.

If a seller does not specify their own return policy, the default site policy applies (e.g., 14 days).

Refunds will be issued only after the returned product is received and inspected by the seller.

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3. How to Request a Return

1. Log into your account and go to Order History.

2. Select the item you want to return.

3. Submit a Return Request, including the reason for the return.

4. The seller will review your request and provide a return shipping label (if approved).

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4. Refunds

Approved refunds will be processed to your original payment method within [X business days] after the seller confirms receipt of the returned item.

Shipping costs are usually non-refundable, unless the item arrived damaged, defective, or incorrect.

In some cases, partial refunds may be issued (e.g., items not returned in original condition).

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5. Exchanges

Exchanges may be allowed if the seller has the requested item in stock.

If not, a refund will be issued instead.

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6. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect item, you must notify us within [X days] of delivery.

In these cases, the seller is responsible for providing a free replacement or refund.

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7. Contact

For any return-related inquiries, please contact:

[Your Website Name] – Customer Support

[Your Email Address]

[Your Business Address]

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